Terms & Conditions of Sale

Greenock Arts Guild Ltd trading Ltd trading as The Beacon: Ticket Regulations

The following terms and conditions apply to all transactions processed by Greenock Arts Guild Ltd. (The Beacon)
• Ticket availability and prices on The Beacon web-site and published documents are provided for information only. The Beacon is not obliged to contract on the basis of that information.
•All tickets (and booking fees) must be paid for in full at the time of booking.
•The Beacon will not be responsible for any lost or stolen tickets.
•Events or programme details may need to be cancelled or varied because of circumstances beyond reasonable control.
•The Beacon may place restrictions on the number of tickets that may be ordered.
•A customer making a booking on behalf of a group, by doing so, accepts The Beacon terms and conditions on behalf of all group members and becomes responsible for making all payments due from the group.
•For performances taking place outside of The Beacon, The Beacon acts only as a ticket agent for the venue, performing company or society concerned ('the Producers'). Tickets are issued subject to the Producers' regulations. The Beacon will endeavour to give the customer any performance and venue information and regulations provided by the Producer but may not know if this is incomplete, incorrect or out of date. Therefore customers are advised to contact the Producers directly if they should have any questions that aren't specifically relating to the booking process.
•All major credit and debit cards are accepted by telephone or in person. Cheques should be made payable to The Beacon. The Beacon ticket transactions in person, by phone or post incur a charge of £1.00 per transaction when credit cards are used. Tickets booked online incur a charge of £2.20 per transaction. There is an additional £1.00 charge to the total if the customer requests that tickets be posted.
• Concession priced tickets, where available, apply to:- Seniors aged 60 and above, people with a Registered Disability, registered unemployed, Students, Under 18s. Relevant proof of status may be required when requesting concessions. Only one concession is available per ticket, and may not be used in conjunction with other offers, discounts or promotions. No retrospective concessions are available.
•Tickets cannot be exchanged for other events or money refunded; however tickets may be exchanged for another performance of the same production. No action can be taken unless the tickets are returned to the Box Office at least 3 days prior to the performance. An exchange fee of £0.50 per ticket is levied. If patrons find that they are unable to use their tickets, the Box Office will try and resell them (at the patron’s risk) on the understanding that the sale of the theatre’s own available seats takes priority. Please check your tickets at the point of sale.
•Tickets are sold subject to The Beacon AND/OR Producer's right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.
• In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with The Beacon. The Beacon is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.
•The ticket holder is entitled to a seat of the value corresponding to that shown on the ticket and The Beacon reserves the right to provide alternative seating to those specified on the ticket. Where seating of a lesser value only is available, the ticket holder will be compensated to a maximum of the difference in value between the cost of the seats. The ticket holder may be re-seated in higher priced seating at no additional cost at the discretion of The Beacon Management.
•Prizes offered by The Beacon or any of its supporters and suppliers for competitions run on its website or via the media have no cash value. If prizes offered are tickets for a particular performance or production we are unable to exchange these for a different performance or production. If the winner of a competition has purchased tickets for the same performance or production we are unable to give a refund.
•Reserved tickets are held for three working days or up to 30 minutes before a performance, whichever is soonest.
•In the event of a cancellation of a performance or event, The Beacon shall have no further liability other than the face value of the ticket.
•Occasionally the producer of a show with The Beacon will offer discounts and special offers through theatre mailings, e-flyers, etc. These offers and discounts cannot be used in conjunction with any other offer or discount and have no cash value. If tickets are purchased at full price and there is a subsequent offer via mailings, e-flyers etc, The Beacon will not give refunds retrospectively.
•The Beacon theatre can accommodate 9 wheelchairs users per performance (with the user remaining in their wheelchair throughout the performance). There is no facility for transferring from wheelchair to theatre seat.
•Nothing in these General Terms excludes or limits The Beacon liability for death or personal injury, caused directly by its negligence, or for fraud or fraudulent misrepresentation. All other liabilities of The Beacon (including without limitation for cancellation, deficiencies in the venue or performance, or damage to property) shall be limited to the total of the face value of the ticket purchased and any booking fee.

For performances taking place at The Beacon:
•Arrive on time. The Beacon will endeavour to admit latecomers at a suitable break in the performance (which may be the interval) but admission cannot be guaranteed.
•Make your booking carefully. Once purchased, tickets cannot be exchanged nor money refunded unless a performance is cancelled or less than half the performance takes place.
•The Beacon reserves the right to refuse admission for good reason.
•Every member of the audience must have a valid ticket.
•Smoking is not allowed in any area of the building.
•The consumption of drinks in glasses or bottles is not permitted in the auditorium. Plastic cups are available on request.
•The use of any form of recording equipment is not permitted in the auditorium, except with the permission of the Manager.
•Mobiles phones and other electronic devices must be switched off before entering the auditorium.
•Dogs (except guide dogs) are not permitted within The Beacon.
•If an event is cancelled or rescheduled, The Beacon will use reasonable endeavours to notify customers of the cancellation although The Beacon does not guarantee that ticket holders will be informed of such cancellation before the date of the event. The Beacon is only able to inform customers for whom it holds valid contact details. Any customer who buys tickets without giving correct and up to date contact details does so at their own risk.
•Theatrical effects such as strobe lighting and gunshots are sometimes used in productions. The The Beacon will endeavour to warn patrons in advance when these effects will be used.
•The Beacon or any permitted third parties may carry out general filming and sound recording in or about the venue. By purchasing tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.
•The Beacon cannot accept responsibility for personal property. Customers should keep their belongings with them at all times. Customers are responsible for any possessions they bring into The Beacon.

Online booking:
•Completion of the online booking process, including the provision of credit or debit card details, shall constitute an offer by the customer to purchase tickets subject to The Beacon general terms and conditions of sale (above).
•The customer is entirely responsible for entering his/her details correctly during the booking process. The customer warrants that all details supplied are true and accurate. The customer is responsible for informing The Beacon of any changes to his/her details once the booking is concluded.
•Tickets booked online incur a charge of £2.20 per transaction. There is an additional £1.00 charge to the total if the customer requests that tickets be posted.
•It is the customer's responsibility to check that tickets issued by The Beacon are correct. Tickets purchased online for the incorrect performance cannot be exchanged or refunded.
•Customers must collect tickets no later than 15 minutes before the performance is due to start, (from the venue of the performance unless otherwise advised). Please bring your credit or debit card when collecting tickets as well as proof of concession if appropriate.

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